HICSS - Moderation of Enterprise Social Networks – A Literature Review from a Corporate Perspective

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Nolte, Ferry; Guhr, Nadine; Breitner, Michael H.: HICSS - Moderation of Enterprise Social Networks – A Literature Review from a Corporate Perspective. In: Proceedings of the 50th Hawaii International Conference on System Sciences 2017, S. 1964-1973. DOI: https://doi.org/10.24251/hicss.2017.238

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To cite the version in the repository, please use this identifier: https://doi.org/10.15488/5005

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Sum total of downloads: 135




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Abstract: 
The implementation of internal social collaboration technologies confronts corporations with new challenges. Former unidirectional information flows become multidirectional and user-content driven networks. Prior research describes the successful implementation as a challenging management task with employees’ usage at the center of attention. Consequently, corporations need to select a moderation style to encourage the usage. The degree of corporate engagement might have repercussions on the contribution behavior. We conduct a structured literature review to identify pre-existing IS contributions to the moderation phenomenon in social media tools, which help to explain on how to moderate these communication platforms in the enterprise context. We reviewed over 150 articles on the subject and assessed 31 articles in depth on the degree of corporate engagement and user content encouragement. We analyze the identified literature for gaps in understanding the phenomenon and provide a first assessment of three different moderation approaches and give implication for future research.
License of this version: CC BY-NC-ND 4.0 Unported
Document Type: Article
Publishing status: publishedVersion
Issue Date: 2017
Appears in Collections:Wirtschaftswissenschaftliche Fakultät

distribution of downloads over the selected time period:

downloads by country:

pos. country downloads
total perc.
1 image of flag of Germany Germany 85 62.96%
2 image of flag of United States United States 21 15.56%
3 image of flag of China China 8 5.93%
4 image of flag of United Kingdom United Kingdom 4 2.96%
5 image of flag of Denmark Denmark 4 2.96%
6 image of flag of France France 2 1.48%
7 image of flag of Canada Canada 2 1.48%
8 image of flag of South Africa South Africa 1 0.74%
9 image of flag of No geo information available No geo information available 1 0.74%
10 image of flag of Taiwan Taiwan 1 0.74%
    other countries 6 4.44%

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