See you soon again, chatbot? A design taxonomy to characterize user-chatbot relationships with different time horizons

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Nißen, M.; Selimi, D.; Janssen, A.; Cardona, D.R.; Breitner, M.H. et al.: See you soon again, chatbot? A design taxonomy to characterize user-chatbot relationships with different time horizons. In: Computers in human behavior 127 (2022), 107043. DOI: https://doi.org/10.1016/j.chb.2021.107043

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To cite the version in the repository, please use this identifier: https://doi.org/10.15488/12919

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Sum total of downloads: 75




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Abstract: 
Users interact with chatbots for various purposes and motivations – and for different periods of time. However, since chatbots are considered social actors and given that time is an essential component of social interactions, the question arises as to how chatbots need to be designed depending on whether they aim to help individuals achieve short-, medium- or long-term goals. Following a taxonomy development approach, we compile 22 empirically and conceptually grounded design dimensions contingent on chatbots’ temporal profiles. Based upon the classification and analysis of 120 chatbots therein, we abstract three time-dependent chatbot design archetypes: Ad-hoc Supporters, Temporary Assistants, and Persistent Companions. While the taxonomy serves as a blueprint for chatbot researchers and designers developing and evaluating chatbots in general, our archetypes also offer practitioners and academics alike a shared understanding and naming convention to study and design chatbots with different temporal profiles. © 2021 The Authors
License of this version: CC BY 4.0 Unported
Document Type: Article
Publishing status: publishedVersion
Issue Date: 2021
Appears in Collections:Wirtschaftswissenschaftliche Fakultät

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pos. country downloads
total perc.
1 image of flag of Germany Germany 38 50.67%
2 image of flag of United States United States 19 25.33%
3 image of flag of Greece Greece 3 4.00%
4 image of flag of China China 3 4.00%
5 image of flag of Taiwan Taiwan 2 2.67%
6 image of flag of Philippines Philippines 2 2.67%
7 image of flag of Ukraine Ukraine 1 1.33%
8 image of flag of Peru Peru 1 1.33%
9 image of flag of Netherlands Netherlands 1 1.33%
10 image of flag of Kenya Kenya 1 1.33%
    other countries 4 5.33%

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